Experience

Professional Life

My work bridges research, technology, and human behavior—spanning AI-powered hiring, HR tech, and mental well-being solutions.

I’ve led product development, optimized processes, and ensured regulatory compliance.

Discover how I shape innovation through data-driven insights.

Technology, Aug 2021 – Present

AI-Powered Hiring Solutions (Job Hire, Job Assess)

Designed and optimised HR tech solutions, including a smart applicant tracking system, AI-powered video interview platform, and resume screening tools.
Conducted competitive reviews to refine UX flows, business logic, and competency frameworks.
Developed microcopy systems for brand consistency and seamless user experience.
Collaborated with cross-functional teams to launch successful B2B products adopted by HR professionals.

Mental Well-Being Web App for University Students (Safe Jai)

Led research-driven product development to create a tool that helps students manage negative emotions.
Conducted literature reviews, surveys, and expert interviews to shape the app’s features.
Designed UX flows and business logic, ensuring alignment with psychological best practices.
Successfully launched and adopted by Thailand’s leading university’s students.

Regulatory Compliance & Standards Implementation

Managed the company’s ISO-29110 certification, leading a team to achieve 97/100 audit score.
Spearheaded the PDPA compliance project, ensuring company-wide legal readiness within one month.
Promoted to Data Protection Officer (DPO) after successfully implementing data protection policies.

Technology, Sep 2017 – May 2018

Managed the recruitment process for 5-6 open positions within Software Development, Accounting, Operations, and Business Development teams.
Designed personality assessments for recruitment to improving hiring quality and reducing interview duration.
Coordinated the development of the company official website, successfully launching a user-friendly site by collaborating with developers and providing key content.
Represented the company at university open-house events, attracting a pool of qualified candidates.

Education, Feb 2017 – Sep 2017

Led the recruitment process for 5-6 job openings in Product Development, Software Development, and Marketing, reducing hiring time to within 30-60 days.

Screened and interviewed candidates for key roles (e.g., Software Developers, Digital Marketing Officers, and Product Development Officers) to build a strong talent pool. – Collaborated with hiring managers to ensure successful candidate placements, achieving high retention rate in the first year.

Technology, Nov 2016 – Feb 2017

Resolved 100+ rider and driver issues daily by leveraging the ZenDesk platform to handle complaints on various incidents (e.g., overcharging, accidents).
Improved customer and partner satisfaction by effectively addressing complaints, such as a rider being charged for unused tolls or dealing with ride disruptions.